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Privacy Policy

Last updated: 16 August 2026

NeuroSpark Academy (“NeuroSpark”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit neurospark.academy (the “Website”), contact us, enroll in one of our programs, make a payment, or otherwise interact with NeuroSpark Academy.

  1. Who We Are

NeuroSpark Academy provides educational programs focused on artificial intelligence, digital skills, practical technology, and skills for the future.

For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:

Educational Center NeuroSpark Academy DOOEL
Website: neurospark.academy
Email: info@neurospark.academy
Phone: 070/200-024

  1. Personal Data We Collect

The personal data we collect depends on how you interact with NeuroSpark Academy and our Website.

We may collect the following categories of information:

Information You Provide to Us

When you contact us, submit a form, enroll in a program, or complete a purchase, we may collect:

  • first and last name;
  • email address;
  • telephone number;
  • billing information;
  • selected program;
  • enrollment information;
  • information provided through contact or enrollment forms;
  • communication and correspondence with us;
  • information necessary to process your enrollment and payment.

For participants in the AI Youth Program, we may also collect information relating to the participant’s age and information provided by a parent or legal guardian where necessary.

Payment and Transaction Information

When you purchase or enroll in a paid program, information necessary to complete the transaction may be processed by our payment service provider.

NeuroSpark Academy does not intend to directly store complete payment card details such as your full card number, CVV/CVC security code, or other sensitive card authentication information.

Payment card information is processed through the relevant secure payment infrastructure and payment service provider.

We may receive and retain transaction-related information such as:

  • payment status;
  • transaction or order reference;
  • amount paid;
  • program purchased;
  • date of transaction;
  • information necessary for accounting, invoicing, and enrollment administration.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • date and time of visits;
  • time spent on pages;
  • referring website or traffic source;
  • interactions with Website content;
  • approximate geographic location;
  • cookie and similar technology identifiers.

This information may be collected through cookies, analytics services, advertising technologies, and other technical tools.

  1. How We Use Your Personal Data

We may use your personal data to:

  • process and manage program enrollments;
  • process payments and confirm transactions;
  • provide access to programs and educational services;
  • communicate important information about your program;
  • respond to questions and inquiries;
  • provide customer and participant support;
  • administer our relationship with participants and customers;
  • maintain and improve the Website;
  • analyze Website traffic and user behavior;
  • understand which programs and content are of interest to visitors;
  • measure and improve our advertising campaigns;
  • send marketing communications where permitted by law;
  • maintain the security and integrity of our Website;
  • prevent fraud, misuse, or unauthorized activity;
  • comply with accounting, tax, legal, and regulatory obligations;
  • establish, exercise, or defend legal claims where necessary.
  1. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a Contract

We process personal data where it is necessary to provide a program or service you have purchased or requested, including enrollment, payment, program administration, and participant communications.

Consent

We may rely on your consent for certain activities, including:

  • non-essential cookies;
  • analytics technologies where consent is required;
  • advertising and marketing technologies;
  • certain marketing communications.

Where processing is based on consent, you may withdraw your consent at any time.

Legal Obligations

We may process and retain information where necessary to comply with applicable legal, accounting, tax, regulatory, or other obligations.

Legitimate Interests

Where permitted by applicable law, we may process information where it is necessary for our legitimate business interests, including:

  • operating and improving our Website;
  • protecting our systems and services;
  • responding to inquiries;
  • understanding how our services are used;
  • improving our programs and customer experience.

Where we rely on legitimate interests, we consider the potential impact on your privacy and data protection rights.

  1. Children and the AI Youth Program

NeuroSpark Academy offers the AI Youth Program, which is intended for young participants.

Because participants may be minors, we take additional care when processing their personal data.

Where required by applicable law, enrollment, payment, or consent relating to a minor must be provided or authorized by a parent or legal guardian.

We aim to collect only the information reasonably necessary to:

  • process enrollment;
  • communicate with the participant and/or parent or guardian;
  • provide the educational program;
  • manage participation in classes and activities;
  • provide support;
  • maintain appropriate administrative records.

We do not knowingly use personal information relating to minors for targeted advertising in a manner prohibited by applicable law.

Parents or legal guardians who have questions regarding information relating to their child may contact us at info@neurospark.academy.

  1. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies.

These technologies may be used for:

  • essential Website functionality;
  • Website analytics;
  • performance measurement;
  • marketing and advertising;
  • enrollment and checkout functionality;
  • user preferences.

We may use services such as Google Analytics and Meta Pixel to understand Website usage and measure the effectiveness of our advertising.

Where required by law, non-essential cookies and tracking technologies will only be activated after you provide your consent.

For more information, please review our Cookie Policy.

  1. Google Analytics

We may use Google Analytics to understand how visitors interact with our Website.

Google Analytics may process information relating to your device, browser, Website activity, approximate location, and interactions with our Website.

We use this information to understand Website performance, identify areas for improvement, and evaluate how visitors discover and use NeuroSpark Academy.

Where required, Google Analytics will be activated only after obtaining the appropriate cookie consent.

  1. Meta Pixel

We may use Meta Pixel and related technologies provided by Meta to measure advertising performance and understand how visitors interact with our Website after viewing or interacting with our advertisements.

Depending on your consent and Meta’s services, this information may be used for:

  • conversion measurement;
  • advertising analytics;
  • campaign optimization;
  • audience measurement;
  • delivery of more relevant advertising.

Where required by applicable law, Meta Pixel will only be activated after you provide consent for marketing or advertising cookies.

  1. E-commerce and Payments

Our Website may use WooCommerce or similar e-commerce technology to manage program enrollment, orders, checkout, and related functionality.

When you complete a purchase, information required to process the payment may be transmitted securely to our payment service provider.

Payment providers may process personal data in accordance with their own privacy policies and applicable financial and data protection requirements.

We do not use your payment card information for purposes unrelated to processing your transaction.

  1. Marketing Communications

Where permitted by law, we may use your contact information to send you information about:

  • NeuroSpark Academy programs;
  • enrollment opportunities;
  • Early Bird offers or other promotions;
  • new programs;
  • events;
  • educational content;
  • relevant Academy news.

Where consent is required, we will send such communications only after obtaining your consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at info@neurospark.academy.

Withdrawing consent for marketing communications will not affect essential communications relating to a program in which you are enrolled.

  1. How We Share Personal Data

We do not sell your personal data.

We may share personal information with trusted third parties where necessary to operate our Website and provide our services.

These may include:

  • Website hosting and infrastructure providers;
  • payment processors and banks;
  • e-commerce service providers;
  • analytics providers;
  • advertising and marketing platforms;
  • email and communication service providers;
  • IT and Website support providers;
  • accountants, legal advisers, and professional service providers;
  • public authorities where disclosure is legally required.

We seek to limit the information shared with third parties to what is reasonably necessary for the relevant service or purpose.

  1. International Data Transfers

Some of the technology and service providers we use may process or store personal data outside North Macedonia or outside the country in which you are located.

Where personal data is transferred internationally, we seek to use appropriate safeguards as required by applicable data protection law.

These safeguards may include contractual protections, recognized transfer mechanisms, or other legally permitted measures.

  1. How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, tax, and regulatory requirements.

Retention periods may vary depending on the type of information.

For example:

  • enrollment and transaction information may be retained as required for accounting, tax, and legal purposes;
  • communication records may be retained while reasonably necessary to manage our relationship with you;
  • marketing information may be retained until you withdraw your consent or object to receiving marketing communications;
  • analytics information may be retained according to the settings and retention periods of the relevant analytics service.

When personal data is no longer required, we will delete, anonymize, or otherwise securely dispose of it where appropriate.

  1. How We Protect Your Personal Data

We take reasonable technical and organizational measures designed to protect personal data against:

  • unauthorized access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

These measures may include secure Website infrastructure, access controls, encrypted connections, secure payment processing, software updates, and appropriate administrative procedures.

However, no internet-based system can guarantee absolute security.

  1. Your Data Protection Rights

Depending on applicable law and the circumstances of processing, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • request data portability where applicable;
  • lodge a complaint with the competent data protection authority.

Certain rights may be subject to legal limitations or exceptions.

To exercise your rights, contact us at:

info@neurospark.academy

We may need to verify your identity before processing certain requests.

  1. Withdrawal of Consent

Where we process your personal data based on consent, you have the right to withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Cookie consent can be managed through the cookie settings available on our Website.

  1. Links to Third-Party Websites

Our Website may contain links to third-party websites or services.

NeuroSpark Academy is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any external website or service you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our services and programs;
  • Website functionality;
  • technologies we use;
  • legal or regulatory requirements;
  • our data processing practices.

When we update this Privacy Policy, the revised version will be published on this page and the “Last updated” date will be changed accordingly.

We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have questions about this Privacy Policy, the way we process personal data, or if you wish to exercise your data protection rights, please contact us:

NeuroSpark Academy
Website: neurospark.academy
Email: info@neurospark.academy
Phone: 070/200-024